Terms & conditions

1.1 These terms and conditions apply to all services provided by rAnalytics.

1.2 The client's own terms and conditions do not apply, unless expressly accepted in writing by rAnalytics.

1.3 If you enter into this agreement on behalf of a company, you confirm that you are authorised to bind that legal entity to these terms.

2.1 The services of rAnalytics are exclusively intended for business clients. Use by consumers is not permitted.

2.2 The client must provide accurate, complete information when entering into the agreement.

2.3 rAnalytics services are online services. All communication takes place electronically via the provided email address.

2.4 rAnalytics reserves the right to reject an application without stating reasons.

3.1 rAnalytics provides software as a service (SaaS) in the form of a first-party analytics platform.

3.2 The functional scope corresponds to the current product description published at ranalytics.nl.

3.3 rAnalytics reserves the right to adapt services where underlying third-party software changes.

3.4 rAnalytics guarantees an average annual availability of 99%.

3.5 rAnalytics may reasonably adjust prices at the start of the next contract term, with at least 30 days' notice.

4.1 The client is responsible for correctly implementing the rAnalytics pixel on their website(s).

4.2 The client is responsible for compliance with applicable privacy legislation (including GDPR).

4.3 The client is responsible for managing access rights to the database and dashboard.

5.1 rAnalytics grants the client a non-exclusive, limited licence to use the contracted services for the duration of the agreement.

5.2 Both parties agree to use each other's logo and name as a reference. This use may be withdrawn in writing at any time.

6.1 rAnalytics may temporarily suspend services if a third party can demonstrate that their rights have been infringed.

6.2 rAnalytics reserves the right to terminate the agreement upon repeated or serious breach.

6.3 rAnalytics' claim to outstanding costs remains valid upon justified termination.

6.4 In the event of breach by rAnalytics, the client has the right to terminate the agreement in writing via hello@ranalytics.nl.

7.1 The duration is month-to-month unless otherwise agreed in writing.

7.2 The agreement renews automatically unless cancelled in time.

7.3 The notice period is one calendar month before the end of the current contract term.

7.4 Cancellation must be submitted in writing via hello@ranalytics.nl.

8.1 Payment is due monthly in advance. Licence costs are €495 per month excl. VAT. One-time implementation costs are €500 excl. VAT unless otherwise agreed.

8.2 rAnalytics issues an electronic invoice.

8.3 In the event of late payment, rAnalytics reserves the right to temporarily suspend access to the services.

9.1 If unavailability results from rAnalytics' own intent or gross negligence, rAnalytics may not invoke the availability guarantee.

9.2 rAnalytics is not responsible for unavailability caused by force majeure or technical issues with third parties.

10.1 rAnalytics' privacy policy is available at ranalytics.nl/privacy.

10.2 rAnalytics processes personal data solely on behalf of the client. Contact: hello@ranalytics.nl.

10.3 rAnalytics deletes client personal data no later than 30 days after the agreement expires.

11.1 rAnalytics staff are not authorised to make verbal agreements that deviate from these terms.

11.2 If any provision is or becomes invalid, the remaining provisions remain fully in force.

11.3 These terms are governed by Dutch law. The competent court is the Midden-Nederland court, Utrecht location.